My Healthcare Records

Announcing Our New Online Health Record Portal – Your Care Everywhere

Ringgold County Hospital and Mt. Ayr Medical Clinic provide patients with a convenient way to access personal health information online. This free service is secure, confidential and available 24 hours a day from anywhere with an Internet connection. The current portal is My Care Everywhere however we are expanding for bring you more! September of 2022 the portal will transition to a new platform called Follow My Health. This platform will offer the opportunity for more engagement, interaction, and medical record visibility. Watch for more details and talk to your healthcare provider about the exciting times.

The Patient Portal is a unique online health management tool. It allows patients to:

  • See a summary of care and instructions from recent visits
  • Keep track of health history
  • View labs results online
  • Do so from a portal that is safe, secure, available 24/7 and free

This fall, we will also have the following features:

  • Mobile App
  • Online appointment scheduling
  • Being able to see new health updates in real time

Patient Portal FAQs

You can provide a personal email address during the registration process in our admitting department or by stopping by the Health Information Management Department in the hospital to have your account set up.

All information in the portal comes from Ringgold County Hospital and Mount Ayr Medical Clinic health summaries. The user can also upload additional information to the portal.

Information will vary depending on the type of tests and treatments received during a hospital stay or tests performed as an outpatient.  A visit would include medications, allergies, procedures, lab tests and results and reports. Secure communication with your provider will be available through the portal.

No, Records will be available on the portal from January 2018. Historical records can be requested by contacting the Health Information Management Department.

Your information will be available on the portal within 36 hours of discharge.

No. Each user will have to have their own email for registration. Note: you should avoid the use of a workplace email address for the security and privacy of your health records. The first step is providing your email address to RCH Registration or Health Information Management. A message will be sent to your email address explaining how to register.

Yes. Access to the portal meets current data security guidelines for healthcare records. You are the only one who can access your patient records or provide permission to someone else to access your portal.

Yes, the patient would need to have an email address in order for them to sign into the portal. Once this is completed the patient can designate someone else, referred to as a “patient representative,” to have access to their information. This will require assistance from our Health Information Management Department at (641) 464-4424.

Yes, you can set up a “patient representative” yourself from within the portal application. Please contact our Health Information Management Department at (641) 464-4424

If you have more questions or concerns call Health Information Management at (641) 464-4424.