Welcome to Online Health Records at RCH  

Ringgold County Hospital and Mt. Ayr Medical Clinic provide patients with a convenient way to access personal health information online. This free service is secure, confidential and available 24 hours a day from anywhere with an Internet connection.Patient Portal

The Online Health Record portal is a unique online health management tool. It allows patients to:

  • See a summary of care and instructions from recent visits
  • Keep track of health history
  • View labs results online
  • Do so from a portal that is safe, secure, available 24/7 and free

The RCH Online Health Record patient portal is available for patients 18 years of age or older. The portal includes selected patient data collected at RCH starting July 2014.

To register for the portal, a user name is required. No two patients can share the same user name.

RCH staff will ask for your email address during registration or discharge.

Frequently asked questions regarding RCH Online Health Record patient portal

How do I register for the RCH Online Health Record portal?

You can provide a personal email address during the registration process in our admitting department or by stopping by the Health Information Management Department in the hospital to have your account set up.

Where does my health information in the RCH Online Health Record portal come from?

All information in the portal comes from Ringgold County Hospital health summaries. The patient can also upload additional information to the portal.

What type of information is available on the RCH portal?

Information will vary depending on the type of tests and treatments received during a hospital stay or tests performed as an outpatient. Examples would include personal contact information, like your address and phone number. An inpatient hospital visit would include medications, allergies, procedures, lab tests and results and inpatient reports. Messaging will not be available until 2016.

Will I be able to see information from all my visits or tests over the years?

No, only hospital inpatient stays and outpatient tests performed after July 1, 2014, will be available through the portal at this time.

When will information be available on the portal?

Type of patient service Timing of information to portal
If you stayed in the hospital your information goes to the portal within hours of your discharge
If you came to hospital for services (outpatient) your information is not currently going to the portal except by request
If you did not come to the hospital for services there will be no information going to the portal.
(Home Health, Hospice & MMG)

 

Can multiple patients enroll with the same email address for access to the portal?

Yes. Individuals need to have separate user names, but the email address has to be one that you would use. Note: you should avoid the use of a workplace email address for the security and privacy of your health records.

The first step is providing your email address to RCH Registration or Health Information Management. A message will be sent to your email address explaining how to register.

Is my information safe?

Yes. Access to the portal meets current data security guidelines for healthcare records. You are the only one who can access your patient records or provide permission to someone else to access your portal.

I care for an elderly parent who does not use a computer or have an email address. Is there a way I can help them access their information?

Yes, a patient can designate someone else, referred to as a “patient representative,” to have access to their information. This will require assistance from our Health Information Management Department at (641) 464-4424.

Can I give access to someone else to view my records in the portal?

Yes, you can set up a “patient representative” yourself from within the portal application. Please contact our Health Information Management Department at (641) 464-4424

If you have more questions or concerns call Health Information Management at (641) 464-4424.